“Why should I be the one who….?” If I had a dollar for every time I hear this question, I’d be a millionaire.  “Why should I be the one who initiates a conversation?” “Why should I be the one who initiates a second, or even third conversation?” “Why should I be the one who decides what should happen?” “Why should I be the one who is being blamed?” I think I’ve made my point. I hear the same question too much, which might explain why I’m working with so many clients dealing with conflict.

Last week, I was traveling to California to speak at an event. I arrived at the airport early to work on my keynote. And then...

There is no such thing as neutral (with your face, anyway).