Crucial Conversations. Conflict skills based on the bestselling book, Crucial Conversations: Tools for Talking When Stakes are High 

Whatever! Conflict Management

Professional Presence 

"That Sounded Better in My Head:" Diplomacy and Tact

It's All About the Energy: Customer Service 

Gaga vs. Springsteen: Handling Change 

Lead, Don't Boss: Growth Mindset 

Staying Connected in a Hybrid Workplace 

Positivity in the Workplace 

Difficult and Demanding Customers 

Bridging the Generation Gap 

Coaches and Conflict: It's Always About the Playing Time 

Coaches, Communication, and Culture 

Controlling the Chaos: The Mindset and Skillset to Find Professional Balance