Coaches and Conflict: Top 5 for outsmarting player conflict
1. Start from ground zero and communicate expectations clearly and simply. A great deal of conflict can be avoided by being precise. The average listening accuracy rate is 25%, so plan accordingly.
Vague “Keep the locker room clean.”
Clear Show players what the locker room should look like.
Explain the division of labor and how you will hold the players accountable.
Require them to demonstrate and make any necessary corrections.
2. The pattern from number one can be used on any facet of your program: locker room, equipment, drills, behavior, national anthem etiquette….
Vague “Everybody understand?” Zero questions are not proof that players understand.
Clear "Show me what you are supposed to do while the Star Spangled Banner is playing."
✔ Use this simple communication plan.
3. Things that get measured get managed.
✔ Chart and post player progress daily.
✔ Since the most difficult conflict will be about playing time, having this data will provide solid information and manage expectations.
4. Schedule multiple player meetings throughout the year. Invite parents to increase transparency.
✔Help player set individual goals.
✔Develop a plan to achieve goals.
✔Check progress with collected data.
5. Remember to have fun. Fun is very different from goofing off.
✔ Amongst your many responsibilities of running a program, teaching, coaching, promoting, inspiring, fund raising, the fun can get crowded out.
✔ The best programs have clear expectations of excellence and create a culture where players want to be.
*Bonus Your communication directly reflects your credibility and leadership. Credible leaders have less conflict. Ask someone you trust to provide honest feedback about your consistency as a communicator. Your line here is "Thank you for the feedback." #UnleashTheAwesome