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Communication matters.
I believe the quality of your communication will determine your success in most areas of life. And I believe everyone—yes, even you—can elevate their communication skills.
I call myself a communication evangelist and I train teams and coach individuals to embrace conflict, nail interviews, deliver world class customer service, elevate their presentation and writing skills, and hone their leadership, so everyone can do their best work.
My team will partner with your business to deliver tailor-made practical solutions, fast. Since 1993, we’ve helped people accomplish their best work by improving communication skills and we’re confident we’re the right partner for you.
Ready to elevate your communication and watch your life (and work, and relationships) improve?
BROWSE OUR MOST POPULAR KEYNOTES AND WORKSHOP TOPICS
OUTSMART THE CONFLICT
Whatever!
Conflict Management
Head off problems with confidence as you learn the structure and skills to handle a difficult conversation. With this interactive training, participants will utilize the DiSC assessment in order to outsmart a great deal of conflict and to learn more about themselves and coworkers. In addition, we will take a deep dive into the various layers of conflict, resulting in calmer demeanors, less defensiveness, and better decisions. Participants will learn a go-to structure to speak with clarity and respect, during any conflict, regardless of hierarchy. With a bit of practice, you won’t ever again have to end the conversation with “Whatever!”
SPEAK UP WITH CONFIDENCE
That Sounded Better in My Head: Diplomacy and Tact
One of the most difficult things to do is speak up during an uncomfortable situation. With a strong focus on credibility, pocket phrases, and strategy for difficult conversations, participants will learn to speak up with confidence. Learning and applying effective communication skills to be more tactful and diplomatic builds credibility and prepares you to meet interpersonal and work challenges head-on. These skills help you deliver positive and negative feedback, deal with difficult people, and handle uncomfortable situations like a pro.
TACKLE THE CHALLENGE
Gaga vs. Springsteen: Handling Change
Gaga vs. Springsteen: Handling Change explores how different approaches to change impact the workplace and why understanding these differences matters. Are you a bold innovator like Lady Gaga or a steady traditionalist like Bruce Springsteen? This session dives into the stress and challenges of fast-paced workplace changes, equipping participants with effective communication strategies to navigate transitions while fostering collaboration and unity. Through dynamic discussions and introspective exercises, attendees will gain a fresh appreciation for diverse strengths and learn to tackle challenges together while staying aligned as a team.
FOR MODERN ORGANIZATIONS
Staying Connected in a Hybrid Workplace
This training session on Staying Connected in a Hybrid Workplace is designed to help professionals build and maintain strong connections in a blended work environment. Participants will learn strategies for effective communication across remote and in-person teams, fostering collaboration, and creating a sense of inclusion regardless of physical location. The course will cover best practices for virtual meetings, leveraging technology to enhance engagement, and developing habits that strengthen relationships and team cohesion. Through practical tips and interactive discussions, attendees will be equipped to navigate a hybrid workplace's challenges while fostering a connected and productive team culture.
POLISH AND CREDIBILITY
Professional Presence
This training session on Professional Presence is designed to equip participants with the skills and confidence to make impactful first impressions, introduce themselves effectively, and navigate professional settings with poise. Participants will learn the importance of verbal and non-verbal communication, how to tailor their introduction to different audiences, and the key elements of maintaining a polished demeanor. The session will also cover guidelines for dressing professionally to align with workplace expectations and create a confident, credible image. Through practical exercises and real-world examples, attendees will develop the tools to present themselves with authenticity and professionalism, leaving a lasting positive impression in every interaction.
CONNECTION, SKILL & STRATEGY
It's All About the Energy Customer Service
Creating a customer-centered culture is more than using the right tone of voice and being polite. It’s about a sincere dedication to go beyond the expectations of your customer, ultimately, helping people navigate through challenges in a way that makes them say, “Wow!” On the way to becoming customer service super-stars, training participants will experience the tangible positive effects of serving others with excellence.
FOR LEADERS
Lead, Don't Boss: Growth Mindset
Unlock your team's potential with this transformative workshop designed to inspire a growth mindset and foster motivation. Participants will explore proven strategies for setting and achieving meaningful goals, enhancing skills, and cultivating resilience. This engaging and highly interactive session delves into creating a culture of growth, asking impactful questions, and building habits that drive lasting success. Equip your team with the tools and mindset needed to overcome challenges and reach new heights in both personal and professional development.
POSITIVE WORK CULTURE
Positivity in the Workplace
This training session on Positivity in the Workplace focuses on fostering a collaborative and uplifting work environment through effective communication and teamwork. Participants will explore strategies to build positive relationships, enhance active listening skills, and promote respectful, constructive dialogue. Participants will also utilize the DiSC assessment in order to outsmart a great deal of conflict and to learn more about themselves and coworkers. Through interactive activities and real-world scenarios, attendees will gain practical tools to strengthen collaboration, boost morale, and contribute to a more harmonious and productive workplace.
PROFESSIONAL POLISH
Difficult and Demanding Customers
This training session on difficult customers equips participants with the skills and strategies to handle challenging customer interactions professionally and confidently. Attendees will learn techniques for managing emotions, defusing tension, and turning conflicts into opportunities to build trust and loyalty. The course focuses on effective communication, active listening, and problem-solving skills to address customer concerns while maintaining a calm and positive demeanor. Through lab time and real-world scenarios, participants will develop the tools to navigate tough situations, preserve relationships, and deliver exceptional customer service, even under pressure.
FOR ATHLETIC PROGRAMS
Coaches and Conflict: It's Always About the Playing Time
This training equips coaches to outsmart common conflicts with parents while handling disputes productively when they arise. Participants will learn practical strategies for addressing concerns about playing time and other sensitive topics with professionalism and empathy, fostering clear communication and mutual understanding. This session emphasizes proactive approaches to prevent conflicts, tools for de-escalation, and ways to maintain positive relationships with parents while prioritizing the needs of the team.
EXPERT GUIDANCE
Bridging the Generation Gap
This training session on Bridging the Generation Gap in the Workplace is designed to help teams navigate and embrace the unique strengths of a multigenerational workforce. Participants will learn to recognize and appreciate the diverse perspectives, communication styles, and work habits of colleagues from different age groups. The course will provide practical strategies for fostering mutual understanding, building inclusive collaboration, and leveraging generational diversity to drive innovation and team success. Through engaging discussions and interactive exercises, attendees will leave with the tools to create a more cohesive, respectful, and productive workplace where every generation feels valued and empowered.
FOR ATHLETIC PROGRAMS
Coaches, Communication, and Culture
This training session focuses on the critical role of communication in creating a positive and cohesive team culture to facilitate the accountability every team needs. Coaches will learn strategies to foster trust, motivate athletes, and promote open dialogue to strengthen relationships. The session emphasizes aligning team values, setting clear expectations, and addressing challenges in a way that outsmarts the conversation you don’t want to have. Through practical examples and interactive discussions, attendees will gain actionable tools to enhance communication, build stronger connections with their athletes, and lead their teams to success.
GROWTH MINDSET
Controlling the Chaos
Work. Co-workers. Kids. Soccer practice. Aging parents. Illness. Groceries. How can our employees be effective when they are pulled in a million different directions? Participants in this workshop will learn about tools, tips and exercises that will enable them to bring their lives into balance to become happier, healthier, and more focused and efficient employees.
Individual Coaching Topics
EXPERT GUIDANCE
Interview Coaching
Need help preparing for a big interview? Let me help you in person or online using Zoom. Anyone can move forward with confidence and skill by learning some simple structures and pocket phrases. I've coached top level executives, college graduates going after that first big job, medical students, and everyone in between.
EXPERT GUIDANCE
Executive Presentation Skills
Successful presentation skills are in high demand are a critical part of leadership. Learning to conquer a few public speaking skills will make you a stand-out leader for your team and equip you to successfully motivate your team. Whether simply answering questions or making a major presentation, communicating with poise and confidence will add to your personal and professional credibility.
ACHIEVE YOUR GOALS
Mastering the Media
Mastering the Media provides practical methods for the any professional to successfully communicate complex ideas in a social media world of limited attention spans and 20 second sound bites. Professionals are increasingly called upon to provide information, quotes, interviews and advice for the public during a crisis, and often struggle to package the critical information successfully. This situation is tricky, but certainly manageable with Amanda Box as your communication coach.
ACHIEVE YOUR GOALS
Leadership Bootcamp for Women in Ministry
Every volunteer or minister needs help with a couple of things: leadership and communication. With this Leadership Bootcamp for Women in Ministry, you have two seasoned coaches, Becky Burroughs and Amanda Box to help you get to the next level of your leadership and communication.This bootcamp is designed to provide training, community, and individual coaching for you – in leadership and communication. With our four group sessions, we will work on specific topics such as conflict and barriers to leadership. Then with the individual sessions, one with Becky, and one with Amanda, we will specifically work on your personal skills. Our prayer is that by joining this bootcamp, you will get amazing support from other female ministers who get your life, and that you grow in your confidence and skill as strong, effective leaders.
Podcasts & Interviews
